How to Fix Disney Plus Not Working on TV
Disney Plus has become one of the most popular streaming platforms worldwide, offering an extensive library of Disney, Marvel, Pixar, Star Wars, and National Geographic content. But like any streaming app, users sometimes experience issues — especially on TVs. Whether you’re using a Smart TV, Firestick, or Fire TV, encountering the dreaded “Disney Plus not working on TV” message can be frustrating.
If you’re stuck wondering, “Why is Disney Plus not working on my TV?”, this guide is here to help. We’ll walk you through the most common causes and effective fixes to get your Disney magic streaming again.
Common Reasons Why Disney Plus Isn’t Working on TV
There are several reasons why the Disney Plus app is not working on TV, ranging from network problems to software bugs. Understanding the root cause helps resolve the issue faster.
1 Network Connectivity Issues
A slow or unstable internet connection is one of the top reasons Disney Plus not working on Firestick or Smart TVs. Streaming high-quality content requires a stable connection — ideally with speeds of at least 5 Mbps for HD or 25 Mbps for 4K.
2 App-Related Problems
Sometimes the app itself is the issue. Problems may include:
- Outdated Disney Plus app
- Corrupted cache or app data
- Glitches requiring a reinstall
These issues can cause buffering, crashing, or a frozen screen.
3 TV System Issues
Your TV’s software (firmware) may be outdated or bugged, leading to app incompatibility. Smart TVs rely on regular firmware updates to keep streaming apps running smoothly.
4 Service Outages
In rare cases, the issue isn’t on your end. Disney Plus servers may be down in your region, preventing the app from loading or functioning correctly.
How to Fix Disney Plus Not Working on TV
Whether you’re dealing with Disney Plus not working on Fire TV, Roku, or a Samsung Smart TV, these steps apply broadly and solve most common problems.
1 Unplug Your TV from Power
One of the simplest and most effective fixes is a power cycle.
Steps:
- Turn off your TV and unplug it from the wall.
- Wait 30–60 seconds.
- Plug it back in and power it on.
This clears temporary glitches and restarts all components, including background services that affect app performance.
2 Restart Disney Plus App
Force-stopping the app can fix freezing or unresponsiveness.
On most TVs or Firestick:
- Go to Settings > Applications > Manage Installed Applications.
- Select Disney Plus.
- Click Force Stop, then reopen the app.
3 Check Internet Connection
If your internet is slow or unstable, Disney Plus won’t load or play content properly.
What to check:
- Run a speed test.
- Restart your router/modem.
- Switch from Wi-Fi to Ethernet if possible.
- Disconnect other devices that may be hogging bandwidth.
4 Update TV Firmware
Outdated TV software can be the reason for the Disney Plus app not working on TV.
Steps:
- Open Settings on your TV.
- Go to System > Software Update or About > System Update.
- If available, download and install the latest update.
- Restart your TV afterward.
5 Reinstall Disney Plus App
If restarting doesn’t work, a clean reinstall can help.
Steps:
- Uninstall the Disney Plus app.
- Restart your TV.
- Reinstall the app from your TV’s app store.
- Log back into your account.
This resolves most issues caused by corrupt data or improper installation.
6 Factory Reset TV (Last Resort)
If all else fails and you’re still asking “Why isn’t Disney Plus working on my TV?”, try a factory reset. Note: This will erase all settings and downloaded apps.
Steps (general):
- Go to Settings > Device Preferences > Reset.
- Select Factory Data Reset.
- Confirm the reset and wait for it to complete.
Once the TV restarts, reinstall the Disney Plus app and test it again.
Specific Error Code Solutions
Sometimes Disney Plus provides error codes to help identify the problem. Here are two of the most common:
Error Code 83 – Device Compatibility or Network Issue
Fix:
- Restart your device.
- Update the Disney Plus app and TV firmware.
- Switch internet connections (e.g., from Wi-Fi to mobile hotspot) to test.
Error Code 73 – Location Issue
This typically occurs when Disney Plus thinks you’re in an unsupported region.
Fix:
- Check your IP address using an IP lookup tool.
- Disable any VPN or proxy services.
- Restart your router and try again.
Tips to Prevent Disney Plus Not Working on TV
Solving the problem is great, but preventing it in the future is even better. Here are a few smart practices:
1 Keep Software Updated
- Set your TV to auto-update firmware.
- Regularly update the Disney Plus app to ensure compatibility.
2 Maintain Stable Internet
- Use a high-speed connection (25 Mbps or more for 4K).
- Limit other heavy internet usage during streaming.
3 Monitor Connected Devices
Too many connected devices can slow your network. If Disney Plus is not working on Firestick, try disconnecting unnecessary devices.
4 Download to Watch Offline
When internet reliability is a concern, downloading content is a smart move. Instead of streaming, you can download on Disney Plus for offline viewing.
Try a Disney Plus Downloader
For those wanting more control over downloads, a tool like the Disney Plus downloader allows you to save videos in high quality for offline playback — no buffering, no sound or connection issues.
Conclusion
Whether you’re using a Smart TV, Firestick, or Fire TV, encountering Disney Plus not working on TV is a common but solvable issue. From checking your internet to updating firmware or reinstalling the app, most fixes take just a few minutes.
If you’re tired of troubleshooting during movie night, consider downloading your content in advance. Using a trusted Disney Plus downloader ensures you always have access to your favorite shows — no matter the Wi-Fi situation or app status.
With these tips and fixes in hand, you can get back to enjoying the Disney magic without interruption.
